In order for nurses and other health care staff to do their jobs as best as possible, a culture of care can make a big difference. This means creating a workplace that fosters growth, supports professionals' needs and brings teams closer together. When health care teams feel cared for and supported, they are more inclined to provide their best care of patients and families, which improves outcomes all around.
Chamberlain University president Susan Groenwald, PhD, RN, ANEF, FAAN just released a book that addresses this topic. “Designing & Creating a Culture of Care for Students and Faculty: The Chamberlain University College of Nursing Model” serves as a guide for any organization seeking to make cultural and structural changes to improve student or employee satisfaction, engagement and achievement. The book describes the unique organizational culture — Chamberlain Care — in which students and colleagues thrive, students are cared for in a way that can improve their chances of success, and that provides an advantage in attracting and retaining high-quality and effective health care faculty and staff.
What are the possibilities when an organization takes such big steps toward revolutionizing its culture? Groenwald (2017) provided evidence that enhanced services and support provided to students and faculty improved employee satisfaction, engagement and academic outcomes. Groenwald’s theory is that by providing extraordinary care to students and colleagues, they are more likely to provide extraordinary care to patients and family. For example, an independently administered survey of international employee engagement in various industries benchmarked Chamberlain faculty against employees worldwide. Since 2013, Chamberlain’s faculty engagement scores have remained above the benchmark for the best U.S. companies and continue to rival benchmark scores for the best companies in the world.1
“While many books and articles have advocated for care and caring in nursing education, what truly distinguishes this text and the work it describes throughout Chamberlain University is its thorough coverage of how caring can be operationalized — and made tangible — in all aspects of an organization's mission, vision, people, processes and practices,” said National League for Nursing President Anne L. Bavier, PhD, RN, FAAN, dean and professor in the College of Nursing and Health Innovations at the University of Texas at Arlington. “In nursing education, a strong and positive culture that permeates throughout the institution not only helps nursing students stay in school and graduate, but ultimately provides the support needed for them to truly learn and develop the knowledge, skills and values today’s nurses truly need,” said Groenwald.
To learn more about creating a culture of care and to order the book, visit the National League for Nursing website at http://nln.lww.com.
1 Groenwald, S. (2017). Designing & Creating a Culture of Care for Students and Faculty: The Chamberlain University College of Nursing Model.